Delivery, Refund and Cancellation Policy
| Delivery Timeline | Customization | Downloadable | |
| Paid | 4 Days/2 Days/1 Day | Yes | Yes |
A mail will be sent soliciting the video specific information and media. Once we receive the information from your end, we will submit the job to the job queue. A draft video will be delivered initially within 4 business days for default templates. If you are all ok with the draft video a final video will be delivered.
To answer straight, our team will be continuously in touch with you until you receive the final video.
Yes. We charge as per the length and animations of the video. Create a custom animated video.
We do not support this option for paid videos. But rest assured we have 100% money back on our video services if you do not like the draft video. Or you can go through the free videos to create multiple free videos with watermark before making the payment.
The videos are a result of high-quality VFX and animation works, handcrafted by our team of VFX engineers for the unique needs of the wedding couples and other occasions. Every video is unique and more importantly stylish.
We offer special pricing for business accounts depending on the bulk & volume requirements.
To answer straight, we look at at least 1000 videos per year volume to cater to the special pricing. For more details, please draft a mail to us at video@ipcontext.com.
To answer straight, we look at at least 1000 videos per year volume to cater to the special pricing. For more details, please draft a mail to us at video@ipcontext.com.
Pictures depend on the template you choose. The same will be mentioned in the videos product page.
For paid videos, the editing part will be done by us. And for free videos, you can customize by your own on the product page by filling and submitting your details with free of cost. “Note: The free videos will have a watermark of SeeMyMarriage!”
If you select a default template from our website, it will take 4 working days to deliver the draft video(without any customizations). For custom videos, we will take upto 10-14 business days to deliver a rough draft.
Viewable link and downloadable links( HD and whatsapp) will be provided through email.
For paid videos, the final video will not have the center watermark. Free videos will have the moving watermark on wedding category and some of the other category videos. However “SeeMyMarriage.com” logo will be there at the right corner of the video. To remove the logo, please use the “logo removal” option available on every product page/video delivery page.
A customization link will be delivered to your email to fill your details and for uploading pictures(if required). The link will have some blanks with examples to fill names, dates, venue and other customization details.
You will be informed twice to submit your details for the video. If there no response then the order will be closed.
We have a different videos with different time frames. You can check our store for the videos.
Yes. Any sort of customization can be done with some additional amount. Read more. The delivery timeline also gets extended as per the customizations.
Background music can be changed with some additional charge. But ensure the audio is non-copyrighted.
Downloadable links of HD & SD video will be provided for paid videos. For free videos, the download options may vary.
The video will be displayed for demonstrative purpose. To remove, please draft a mail with your order/job details. We will replace the video within 7-10 business days since we received your request mail.
It will take 5-6 weeks to deliver the highlight videos.
Additional photos can be included with additional charge. You can find the picture/basic customization charges on every product page. The customization charges are same for every video.
In case you are not happy with the draft video, you can ask one more draft iteration. The money will not be refunded because the customer(you) pay for the product once they liked it. Once you confirm the draft, you will receive HD version of that video.
| Delivery Timeline | Watermark | Downloadable | |
| Free | Up to 3-4 hours | Yes | Yes |
Click on this link for free videos.
All videos from wedding category and some from other category will have the moving watermark. You can create unlimited free videos. But, it has a watermark of SeeMyMarriage/VRiddle.
You will find watermark removal option in your video delivery page. In desktops, it appears at right side of the video. For mobiles, it appears at bottom of the video.
Yes, select “remove logo & watermark” option for removing watermark & logo. You can find the charges along with the option.
Depends upon the queue, it will take 30 minutes – 3 hours to deliver your free/free-paid video. If you take watermark/logo remove option for free video along with other customization option, the video will be processed in next 24 business hours.
Design files will be available to download once delivery
download designs / items don’t accept exchanges or cancellations. Please contact the support about any problems in your order.
download designs / items don’t accept exchanges or cancellations. Please contact the support about any problems in your order.